Privacy Policy
Last updated: June 2026
At Relevia (“we,” “us,” or “our”), we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read it carefully.
1. Information We Collect
We collect the following types of personal information:
- Contact Information: Name, email address, phone number, shipping address, and billing address.
- Payment Information: Credit/debit card details, PayPal information, or other payment method details. Note: payment data is processed securely by third-party payment processors and is not stored on our servers.
- Order Information: Products purchased, order history, and transaction details.
- Device & Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs, collected automatically via cookies and similar technologies.
- Communications: Any messages you send us via email or our contact form.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and delivery
- Send order confirmations, shipping notifications, and customer support communications
- Send marketing emails and promotional offers (you may opt out at any time)
- Improve our website, products, and customer experience
- Comply with legal obligations and prevent fraud
- Respond to your inquiries and support requests
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area, our legal basis for collecting and using your personal information includes: performance of a contract (order fulfillment), compliance with legal obligations, your consent (for marketing emails), and our legitimate business interests.
4. Sharing Your Information
We share your personal data only with trusted third parties necessary to operate our business:
- Shopify Inc.: Our e-commerce platform provider. See Shopify’s privacy policy at shopify.com/legal/privacy.
- Payment Processors: Stripe, PayPal, and other processors who handle transactions securely.
- Shipping Carriers: UPS, USPS, FedEx, and international fulfillment partners who deliver your orders.
- Email Marketing Services: Klaviyo or similar providers used to send promotional communications.
- Analytics Providers: Google Analytics and Meta Pixel for website analytics and advertising.
We do not sell your personal information to third parties.
5. Cookies Policy
We use cookies and similar tracking technologies to enhance your browsing experience. Types of cookies we use:
- Essential Cookies: Necessary for the website to function (shopping cart, checkout).
- Analytics Cookies: Help us understand how visitors interact with our site (Google Analytics).
- Marketing Cookies: Used to deliver relevant advertisements (Meta Pixel, Google Ads).
You can control cookie settings through your browser settings. Disabling certain cookies may affect site functionality.
6. California Privacy Rights (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act:
- Right to Know: Request disclosure of the personal information we collect, use, and share about you.
- Right to Delete: Request deletion of your personal information, subject to certain exceptions.
- Right to Opt-Out: Opt out of the sale of your personal information (we do not sell personal data).
- Right to Non-Discrimination: We will not discriminate against you for exercising your rights.
7. Your Rights (General)
Regardless of your location, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate personal information
- Request deletion of your personal information
- Opt out of marketing communications at any time (click “Unsubscribe” in any email)
- Lodge a complaint with your local data protection authority
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years for tax and accounting purposes.
9. Data Security
We implement industry-standard security measures to protect your personal information, including SSL encryption, secure payment processing, and restricted access to personal data. However, no method of transmission over the internet is 100% secure.
10. International Data Transfers
Our business is based in the United States. If you are accessing our website from outside the US, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.
11. Children’s Privacy
Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by updating the “Last updated” date at the top of this page and, where appropriate, by email.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Relevia
Email: relieve.online@gmail.com
Response time: Within 2 business days