Shipping Policy
Last updated: June 2026
We want to get your Relevia device to you as quickly as possible. Here is everything you need to know about how we ship.
Free Shipping
We offer free standard shipping on all orders to the United States. No minimum order value required. Free shipping is automatically applied at checkout.
Processing Time
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day.
Estimated Delivery Times
| Destination | Estimated Delivery | Shipping Cost |
|---|---|---|
| United States | 7–15 business days | FREE |
| International | 10–25 business days | Contact for rates |
Tracking Your Order
A tracking number will be emailed to you within 3 business days of your order being shipped. Use this number on the carrier’s website to monitor your delivery status. If you have not received a tracking number within 5 business days of placing your order, please contact us.
Where We Ship From
We ship from international fulfillment warehouses to ensure faster processing and lower costs. Your package may ship from overseas. This does not affect your order guarantee, tracking, or refund eligibility.
Customs and Import Duties
For US orders, no customs fees apply. For international orders, customs fees, import duties, or taxes may be applied by your country’s customs authority. These charges are the buyer’s responsibility. We are not responsible for delays caused by customs processing.
Shipping Delays
While we do our best to ensure timely delivery, delays can occasionally occur due to:
- High order volume periods (holidays, promotions)
- Extreme weather conditions
- Customs processing for international shipments
- Carrier delays outside our control
If your order is significantly delayed, please contact us and we will investigate immediately.
Non-Delivery Policy
If your order has not been delivered within 45 days of the shipment date, contact us at relieve.online@gmail.com. We will issue a full refund or reship your order at no additional cost.
International Shipping
We ship internationally. Rates and estimated delivery times vary by destination. Please contact us at relieve.online@gmail.com for international shipping rates and availability before placing your order.
Contact Us
For any shipping questions or concerns, please reach out:
Email: relieve.online@gmail.com
Response time: Within 24 hours, Monday–Friday